Frequently Asked Questions

Memberz.Org - Available on Desktop and Mobile.
Memberz.Org – Available on Desktop and Mobile.

What is Memberz.Org?

Memberz.Org is a cloud-based community management solution built in Ghana for various organizations like Churches, School Associations and Alumni, Businesses and more, to help keep track of membership information, weekly contributions and communicate with members easily.

What features are available on Memberz.Org

Memberz.Org provides organizations with several useful tools to help manage and communicate with members. Completed features available now include:

  • Membership Management – Create and edit member profiles, groups and attach photos
  • SMS Messaging – Send single messages or Bulk messages using Dynamic Broadcast Lists based on demographic information with custom Sender IDs.
  • Reports and Charts – Generate reports with a few clicks with print and export options.
  • Revenue Tracking – Track contributions / payments of individual members with quick reporting
  • Multi-Organization Management – manage up to 5 organizations with a single user account
  • Role-based permissions – Create multiple roles to mirror your organization and assign granular permissions. Any member in your organization can be given a role to manage data.
  • Online Member Registration – Allow members to quickly register with your organization via a URL and grow you database quickly.

Planned features to be rolled out by Dec 2015

  • Paid Memberships – Track and manage memberships with recurring payments
  • Attendance Tracking – Head counts totals and per member records
  • 2-Way SMS Messaging – Communicate directly with member via SMS messaging

Coming 2016

  • Advanced Reporting – Build your own custom reports using a visual query builder.
  • Mobile Apps (Android and iOS)
  • In-App Messaging
  • Member Dashboard – Members can manage their online presence and see timelines of activities from their organizations
  • Events – Creation, management and publication. Members will see upcoming events on their dashboard and mobile apps and can subscribe for updates or join.

How is Memberz.Org different from other existing solutions?

Most membership management platforms offer a semi-closed ecosystem where administrators have access to a specific set of data they upload or create themselves. With Memberz.Org, both organization administrators and members have a good set of tools to interact in a social manner. A person with a member account on Memberz.Org can belong to an unlimited number of organizations and track their activities across them all.

Do I have to install the application?

Similar to how Facebook, Yahoo and Gmail just work, Memberz.Org is a web-based service which is updated on a regular basis, so you will receive all new features and bug fixes immediately they are available. No physical installation required.

Is my data safe?

Memberz.Org is not the first company to build a cloud-based solution so we are leveraging all the industry standard best practices for keeping your data safe in a cloud-hosted environment. From SSL Certificates, Data Encryption, constant data backups, to physical data center security, we are employing all the best practices to ensure your data is safe and easily accessible anywhere in the world.

How Much Does It Cost?

Member accounts on Memberz.Org are FREE and very small organizations like new church plants or small micro-savings and loans groups can operate free organization accounts with up to 50 members.

Medium to Large organizations will pay monthly subscription fees for the service depending on the size of (number of members in) their organization.

Current monthly pricing and features are below:

Package / Features Free Mini Starter Basic Pro Star Deluxe
Member Profiles * 50 300 500 1000 2,000 3,000 5,000
Free SMS Messages ** 5
(one time)
100
/ month
200
/ month
500
/ month
1,000
/ month
1,500
/ month
3,000
/ month
Admin Accounts 2 3 5 10 15 20 25
Basic Reporting
Reports On Demand
Revenue Tracking
Monthly Cost ***

Free

GHS 50 GHS 100 GHS 175 GHS 300 GHS 500 GHS 800

 

* Organizations that want to track over 5,000 members would need to contact our sales and technical support divisions to arrange for a dedicated installation to meet their needs. See below for contact addresses.

** Free/Bonus SMS Messages are tracked separately from purchased credits. Bonus SMS Credit does not rollover from month to month. Additional SMS Credits can be purchased in app.

*** Prices are subject to change without prior notice. Receive 16% off when you purchase 6 or 12 months subscriptions any time before June 30th 2016.

Can I change my plan at any time?

Yes. We actually recommend organizations start with our Free Tier plan to get accustomed to features first and work on setting up their environment. When ready you can upgrade to a higher capacity plan. Also, if you outgrow your current plan capacity before your subscription expires, you can upgrade to a higher plan immediately and receive a Prorated Discount for the new subscription.

What if I have more questions?

We are always available to help answer any more questions you may have. You can reach us via the following channels

Email support@memberz.org

sales@memberz.org

Phone +233.27.593.0003

+233.26.211.8627

Social Media https://www.facebook.com/memberz.org

https://www.twitter.com/memberz_org

Visit The Blog http://blog.memberz.org

 

Sign up for FREE Today @ https://memberz.org